Delivery & Returns

Delivery

We aim to deliver your order within 4 days of confirming your order, unless if you have requested a next day delivery. Saturday deliveries are also available.

Some orders may be quicker or may take longer to fulfil. For orders that take longer, this could be down to events outside of our control, which are rare i.e. weather, acts of god, vehicle breakdown or puncture. We will keep you posted if this is the case.

For most products, we’re able to offer next day delivery where orders received by 11am. Any orders placed after 11am for a next day delivery will be dispatched on the following business day. Orders placed after 11am on Friday will be processed on Monday.

On check out provide your contact telephone number so you can be notified 1 hour prior to delivery arriving and in case the delivery driver cannot locate your delivery address.

Your order will be delivered on pallet(s) by a large, tail-lift lorry and these are kerbside deliveries at the nearest safe and accessible entry point. There must be someone on site to sign for the goods or they cannot be unloaded. Drivers will not be able to help you handle, help to unpack or move deliveries to any other location within your property or site due to health and safety reasons. We recommend you have people on site to help you get the stones to its final destination on your property.

Whilst every effort will be made by the driver to deliver the products to the nearest available delivery point, where there are hazards or obstructions such as steps, soft ground, gravel or loose chipping driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

If you believe there are obstacles for a lorry to reach the delivery destination due to narrow roads, low bridges or anything else which can prevent delivery please call We Like Stone customer services on 01733 639004 or email hello@welikestone.com, so we can find an alternative delivery solution. It is also advisable to keep access clear for a lorry to park outside the delivery address to unload the goods.

All kerbside deliveries are scheduled between 8:00 – 18:00 hours.

Unfortunately, it’s not possible for us to change the delivery details once we’ve processed your order.

Before signing for your delivery check for damages. In the event of damage noticed on your delivery sign the delivery note as "DAMAGED" or "UNCKECKED" if you are unable to inspect your order and notify us within 24 hours with photographic evidence.

Delivery charges are worked out by postcode, include VAT and are applied when you order.

Samples which are free of charge are sent out by Royal Mail and delivery is usually within 2 to 4 working days. Delivery charges are applied at checkout.

Please read our full terms and conditions on delivery to check how we can work together to make a smooth delivery and give you the best possible customer experience.

Returns

Returning orders to We Like Stone is easy. If for any reason you are not happy with your purchase, we offer a full refund or exchange within 14 days of delivery or collection.

Goods must be in its original packaging and in a fully resalable condition. Goods are returned at your own cost – let us know if you want a recommendation for a company to return your order.

Any bespoke items are excluded from our return policy.

Your refund will be credited to the original payment card.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

This policy does not affect your statutory rights relating to your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.

Please read our full terms and conditions on returns. 

Slava Yurthev Copyright © 2019 We Like Stone. All rights reserved. All prices in GBP