1. Information About Us
We are We Like Stone Limited, a company registered in England and Wales with company number 11422614. Our registered company address is: 5 Ducketts Wharf, South Street, Bishop's Stortford, Herts, United Kingdom, CM23 3AR.
Our main trading address is: We Like Stone, Unit 2, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU. Our VAT number is 297945529.
To contact us, please see our Contact us page.
2. Our Product
The images of the Products, descriptive matters, specifications, advertising on our Site are for illustrative purposes only. Although we have tried to present our Products accurately, we cannot guarantee that your computer's display of the colours and textures accurately reflect the colours and textures of the Products. Your Products may vary slightly from those images and description. Furthermore, due to the nature of some of our Products, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary. Please also note tiles are created in batches and some shade variation may occur between batches.
Most of the natural stone Products we supply will be subject to natural and geological variations and have inherent variations in colour, texture, shading, cracks, vents and sizing which are beyond our control. This may occur within a piece and from piece to piece, therefore, no Products are claimed to be the exact likeness of images or samples. Variations can sometimes include fossils; veining and all samples or images are only to be used as an indication of colour and range.
Any Product samples are to give an approximate representation of the Products only. All samples have been prepared to a presentation standard and allowed to dry. We cannot guarantee to match shades of the samples presented or any previous orders supplied.
We endeavour to be as accurate as possible, however, due to the nature, manufacturing and hand tooled finish of our Products all dimensions and measurements indicated have a tolerance of up to 5mm. We recommend Products are selected from a variety of boxes in order to minimise variations in finish or tolerance.
Advise and care should be taken with the accessories we offer (grouts and sealants) where these Products are suitable for the tiles or stone you intend to use them for and the environment in which they are installed. You should always check the manufacturers websites and instructions of use. Always test on a small sample area or off cut to ensure compatibility prior to full scale application. Without affecting your legal rights, we will not accept any liability for any damage caused by the misuse of such Products or incorrect installation.
Natural stone tiles may be subject to small blemishes, fissures, natural chipping and pitting at the edges. This is to be expected with this type of material and irregularities can be easily be remedied during fitting by using the correct grout. Minor damage such as edge chipping is often caused in packing and unpacking tiles, but it is deemed normal practice for these to be used in cuts during the installation. The stone maybe easily scratched so care must be taken when unpacked to prevent damage and store them vertically with a slight gap in between for the product to acclimatise and dry out from condensation that may have been present in the stone or the packaging on a non-abrasive surface.
Kotah black limestone weathers to natural grey over time if not sealed therefore we recommend sealing the stone once installed if you do not want the stone to fade or weather over time. We strongly recommend you hire a qualified fitter that has experience in installing natural stone products. We will not be liable if this advice has not been considered prior to installation.
Any Products displayed on the website alongside your order are suggested accompanying products only and we cannot guarantee the suitability of those Products to the specific project or installation you have in mind and give no warranty the Products can be used in any given environment. Prior to the fixing, installation and care of the products we recommend you should seek professional advice.
We cannot be accountable or liable for any time lost or cost to you or any other loss where you or your third-party contractor has failed to install the Products correctly in the right environment, using the correct installation methods or have not used the correct adhesive, grout, base or sealants.
All Products are subject to availability. We will email as soon as possible if the Product you have ordered is not available and we will not process your order if placed.
Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
If you have placed any orders via our telephone ordering system it is presumed that you have familiarised yourself and agree with our terms and conditions.
It is essential all measurements are as accurate as possible. If in doubt you should obtain professional or independent advice before placing an order because we will not be responsible for any surplus or shortfall in Products ordered.
An order should always include an additional 10% of Products to allow for wastage to cover cutting, minor imperfections, and breakage or damage resulting from edge chipping during the packing, unpacking and transportation of the stone. Any edge chipping damage which is less than 10% of the total order will not be replaced.
When an order is placed online, we request authorisation for the value of the order through our third-party payment provider to ensure funds are available to the value of your order. Your payment details will also be checked by our screening service, this is designed to protect the company and the customer from fraudulent activity.
Note in the event subsequent Products ordered from the same project there may be slight variations in colour, shades and dimensions from batch to batch. We advise you to order enough product to cover your needs accordingly as we cannot accept any liability for any minor differences in any subsequent batch or batches that you may need to order.
Should there be a shortfall in the required number of tiles and another order placed for additional square meters note the cost of delivery could be the same as the initial delivery cost for a pallet.
All our external stone come in full crates, there will be a one off £20 processing fee to split a crate to fulfil your order. This fee will be added on checkout and will incur a delivery charge.
If at any point there are any problems with your order, please contact us using the details on our Contact us page.
All quotations are valid for 30 days and are based on information supplied.
Quotations will be dependent on accuracy of information provided and clear and legible instructions. Any drawings sent to us for the purpose of a quotation must be fully dimensioned, accurate and to scale. We cannot be held responsible for inaccuracies resulting from omissions or inaccurate information from the Buyer. Later amendments must be in writing and may attract an additional charge.
Any quotations either verbal or in writing is not an offer and maybe withdrawn or modified atany time by us.
We shall not be liable for any loss of data, loss of production, loss of profit, loss of use, loss of contracts or any other consequential, economic or indirect loss whatsoever from any amendments to a quotation.
5. Sample Ordering
You can order up to three samples in any one transaction on the website. Please note you may not add multiple samples of the same tile.
We reserve the right to cancel multiple sample orders from the same customer, which may be identified by name, address or payment method used.
All sample orders are free of charge, however, do incur a delivery charge to cover the cost of packaging and postage. Sample orders can be sent to all areas of the UK.
Sample orders are despatched by 2nd Class Royal Mail.
6. How we use your personal information
We will use the personal information you provide to us:
- a) to supply the products to you
- b) to process your payment for the products; and
- c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
We only use your personal information in accordance with the terms of our Privacy and Data Protection Policy. Please take the time to read these policies as they include important terms which apply to you. We will treat and store all personal information confidentially and comply with all applicable UK data protection and consumer legislation in place from time to time.
We will use your information to process your order based on the information provided to us which is not limited to your name, delivery address, email address, billing address, contact telephone number along with your payment details.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
7. Consumer Rights
You must be 18 years old or older and legally capable of entering into binding contracts to buy Products from our Site.
As a consumer, you have legal rights in relation to any Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of the contract between you and us coming into effect. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. If a product has been dispatched, you will be liable for the cost of returning any goods to us unless if the product is faulty. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:
- a) any Products which become mixed inseparably with other items after their delivery
- b) any Products which have been opened, for example grout or sealants, unless faulty
- c) any Products that are made to your specifications.
8. How the contract is formed between you and us
These Terms, and any Contract between us, are only in the English language.
Our order process allows you to check and amend any errors before submitting your order to us. Take time to read and check your order at each stage of the order process.
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 8.4 below.
We will confirm our acceptance to you by sending you an email that confirms the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation or collected from us.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will be bought to your attention before we accept your order and we will give the option to cancel it.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Site as referred to in clause 13.5, we will tell you by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount including delivery charge as soon as possible.
9. Our right to vary these terms
We may revise these Terms from time to time in the following circumstances
- a) changes in how we accept payment from you
- b) changes in relevant laws and regulatory requirements; ory
- c) changes in internal policies and procedures.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received, and we will arrange a full refund of the price you have paid, including any delivery charges.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
10. Your consumer rights of return and refund
As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means during the relevant period if you change your mind or decide for any other reason you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards office.
Except as set out in clause 10.7. below, this cancellation right does not apply in the case of:
- a) any Products made to your specification or clearly personalised
- b) any Products due to use or damage by you which cannot be re-stocked and sold at full price
- c) any Products which have become mixed inseparably with other items after their delivery
- d) any Products which have been sealed, shrink-wrapped which have been opened, for example grout or sealants, unless faulty
- e) any Products which have already been used or installed, unless faulty.
You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products, to receive a monetary refund.
To cancel a Contract, please email email@example.com for a returns form and then email or post it to us at: We Like Stone, Unit 2, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU, please include details of your order including the order number and the reason for the return. You should keep a copy of your return form for your own records.
Your cancellation is effective from the date you email or post the returns form to us. For example, you will have given us notice in time only if you get your letter into the last post on the last day of the cancellation period or by emailing us before midnight on the last day of the cancellation period.
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. All returned items should be sent back in the condition and manner in which you received them, including with the original packaging. The Products must be returned to the Company within 14 days from the cancellation date and the purchase price will be refunded in full on confirmation that the products are in the same condition including original packaging as delivered. For the avoidance of doubt, we will not be liable for any lost or damaged items returned to us and do not refund the cost of this postage (unless the Products are faulty or not as described and are covered by the terms of clause 10.7 below). Any items returned soiled will not be accepted. You must return the products to us securely, on a pallet and with packaged sufficiently to protect them during transit. We reserve the right to ask you to provide photo evidence to show that you packed the items securely before returning.
Subject to your compliance with this clause 10, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 10.4 above. We will reduce your refund to reflect any reduction in the value of the Products which was caused by you handling them in a negligible or unacceptable way. We also reserve the right to make deductions for any damage which include chipping or scratching to the Products discovered when returned to our depot.
If you have returned the Products to us under this clause 7 because they are faulty or mis described then provided that you have returned the Product to us within a reasonable period of time (which should be understood as being not more than 14 days from receiving the Product), we will replace or refund the price of a faulty Product in full, the cost of delivery for the Product's return using the least expensive delivery method, and any other reasonable costs you incur in returning the item to us.
Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If we have offered to collect the Product from you, we will charge you the direct cost for collection and a 20% re-stocking fee for the total price of the Products.
If your order is cancelled after the Products have been dispatched, however, before you receive the Products, you will have to pay for the cost of returning the Products back to our depot.
We will not issue refunds (except for the cost of delivery under clause 12.14) for any items lost or stolen in transit when returned to us by you. When a situation like this occurs, you should claim compensation from the company responsible for transporting the return back to our depot.
We reserve the right to arrange collection of the Products when you fail to return them to us and claim for any losses. We will charge you for processing this on your behalf along with any administration cost.
We will normally refund you on the credit card or debit card used by you to pay for the relevant Product.
After relevant cancellation period has passed we shall only accept the return of Products at our discretion or where the Products are faulty.
As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 10 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
11. Product Examination and acceptance
Before any of our Products are loaded onto the third-party pallet network delivery vehicles and leave our premises for delivery, we undertake a quality control check which consists of a visual examination of the Product. If, however, there is obvious damage to the Products please make a note of the damage on the delivery note.
Products delivered to the buyer should be checked immediately upon delivery or collection to ensure they are of the correct type, of satisfactory quality, undamaged and the correct quantity. Delivery note not marked unchecked if the order cannot be inspected or failure to record damage will be deemed as acceptance with no damage or shortage and we will not accept any claim thereafter.
We request visual evidence for example a digital photo of the damaged or faulty Products and forward to us with a written statement of damages or fault within 24 hours because this will enable the us to make a claim against the carrier. At our discretion we may also arrange to have the products inspected to confirm the damage.
If on inspection or when we use photography as evidence where we accept the Products are damaged or faulty then (subject to being notified under clause 11.3) we will either:
- a) refund the price of the products damaged or faulty along with any reasonable costs you incur in returning the item to us, however, must be the most economical delivery method which excludes special or next day delivery; or
- b) replace the damaged or faulty Products providing there is a replacement available and will include the cost of re-delivery, providing you have returned the damaged or faulty Products to us.
If an incorrect number of Products have been delivered we should be notified within 24 hours, so we can rectify the mistake and make arrangements to deliver the shortfall in quantity and bear the cost of delivery. This also applies to goods collected from our premises . If the mistake or shortfall with the order proves to be an error on your part, you will be liable for the cost of delivery.
If we decide the Products are not damaged or faulty, or where we believe the damage or fault has been caused through your own negligence, we reserve the right to recoup any costs from you which includes circumstances where we have had to carry out an inspection and will reject any claim in relation to alleged damages or faulty Product. In these situations, you will be liable for any cost of collection, redelivery and replacement Products.
You will be liable for any costs where on the day of delivery you have refused to accept delivery for any reason. Any refunds processed which have the cost of delivery to your property and cost to have the Products returned to our premises deducted.
We reserves right not to replace damaged tiles if the total amount is less than 10% of the total.
After the relevant cancellation period has expired we shall only accept the return of Products at our discretion or in circumstances where the Products are deemed faulty.
12. Delivery and collection
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
If after the Dispatch Confirmation the estimated delivery date is not convenient, call us on 01733 639004 within 12 hours of receiving our Order Confirmation so we can re-arrange an alternative time. Alternatively, if you would prefer to collect the Products in person call us on 01733 639004 so we can arrange this.
When there are circumstances or events beyond our reasonable control we shall not be liable for the non-fulfilment of any delivery or delay in delivery of the Products or damage to Products delivered.
Delivery will be completed when we deliver the Products to the address you give us or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
If there is no one present at your delivery address to sign for the delivery the Products will not be unloaded and returned to our premises and charges will apply for redelivery. If a delivery must be called off because our third-party pallet or courier network were unable to drop-off Products because of difficulties accessing the drop-off point, we reserve the right to charge for aborting the delivery and charge for any redelivery and storage charges if applicable.
Scheduled delivery times are between 8:00am and 6.00pm Monday to Friday. Saturday deliveries may be available on request but are not as standard and may carry additional charges. Deliveries are usually via a third-party pallet network delivery vehicles or courier, which we are not responsible for. All delivery times are estimates only and cannot be guaranteed. Estimated times for delivery are not of the essence unless previously agreed by us in writing.
If for any reason we miss our deadline to deliver any part of the order, then you may cancel your order with immediate effect if any of the following apply:
- a) delivery was not made by the deadline if we were informed of this prior to placing the order
- b) delivery was essential by a specific timeline which we failed to meet because we refused to deliver the Products.
Alternative if you would like to proceed with your order and not cancel you can provide us with another delivery date which must be reasonable.
We advise you not book a tiler or any other tradesperson until you have received your order.
We are not liable for any financial loss to you incurred through late or incorrect delivery.
Products are usually delivered by 3rd party pallet network on a 17-ton lorry with a tail-lift and manual pallet pump truck. If your property has loose gravel chipping, soft ground or is on elevated surface and the pump truck is unable to pass it, the product will be left at the nearest suitable area. Products will not be dropped off on private property like driveways or gardens and you will be responsible for the movement of the Products from the vehicle off-load position to its final destination (onwards handling). Surfaces must be tarmac, block paving or concrete. Due to health & safety and insurance purposes the delivery drivers are unable to assist transporting goods into a property or any other location.
It is the buyer's responsibility to inform us prior to any delivery any access problems which may hinder delivery for example low bridges, low hanging trees or sign posts, narrow country lanes and steep gradients. This includes any parking or unloading restrictions at the address and double yellow lines. If you believe there are obstacles for a lorry to reach the delivery destination please call us on 01733 639004 or email firstname.lastname@example.org either straight after or prior to placing an order, so we can find an alternative delivery solution. It may be possible to arrange deliver by a smaller vehicle, however, this must be arranged prior to the Products shipped. Providing this service, we will have to organise an alternative delivery schedule and may incur additional delivery charges. It is also advisable to keep access clear for a lorry to park outside the delivery address to unload the goods.
It will be the buyer's responsibility to make the necessary arrangements for obtaining permits or permission to unload in restricted areas. We reserve the right to recover from you any additional expense incurred to us such as delivery or penalty charge notices fines to our third-party pallet network vehicles.
Our third-party pallet network delivery vehicles will only enter your private residence if given specific authority to do so. When invited we shall accept no liability for damage caused to your property and if damage is caused by the third-party delivery drivers own negligence you will have to claim compensation directly with their insurance company.
It will be your responsibility to remove and dispose any packing along with the pallet(s) the goods will be delivered on.
If you arrange to collect Products from our premises, either in person or via a third-party transport company, the risk in the Products will pass to you on collection. We will not be liable for any damage or breakages incurred while the Products are in transit after collection. Our staff will only load Products onto a collection vehicle if it safe to do so.
Delivery of an order shall be completed when either the Products were delivered to the address you gave us or if you, or a transport company organised by you collected the Products from our premises.
The Products will be your responsibility from the completion of delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
13. Price of products and delivery charges
The prices of the Products will be as quoted on our site. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time at our entire discretion, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site at check out.
Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
- a) where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
- b) if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing – by email or by post.
14. How to pay
You can pay for Products using a debit card or credit card or Paypal. We accept the following cards: Mastercard, VISA, Solo, Switch / Maestro, Visa Debit, Delta and Electron online. If you wish to pay by any other method, such as cash or bank transfer, then please contact us. Please note we no longer accept cheques as a payment method – All terms and conditions apply.
Payment for the Products and all applicable delivery charges is in advance. Goods will only be dispatched once payment has cleared.
All "Card not Present" transaction over the phone will be limited to £500.00 and this limit will only be increased at our discretion on any transaction.
We will not accept any credit card payments over the phone.
15. Our liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, loss of anticipated savings, loss of goodwill; or any indirect or consequential loss.
We do not in any way exclude or limit our liability for:
- a) death or personal injury caused by our negligence;
- b) fraud or fraudulent misrepresentation;
- c) any breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession);
- d) any breach of the terms implied by section 13 to 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- e) faulty products under the Consumer Protection Act 1987.
16. Event outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications network or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- a) we will contact you as soon as reasonably possible to notify you; and
- b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17. Other important terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing, which may be by email or by post.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing – by post or email, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
To contact us for any other reason you can use our email, phone or address on our contact us page.